* Doll delivery time estimate*
DOLLVILLAGE’s children are 100% hand-made products.
It takes time to make a doll, so we only hold few in stock, and in most cases we starts producing from the date of order.
Production time would be approximately 40~45 business days.
If you make an additional order for make-up service, or order a full-package item including make-up service, it take 2~3 weeks more.
Shipping time depends on the destination.
For the international mail, shipping time can be different from 4~5days (Express Mail Service delivery time is guaranteed in US, Japan, Hong Kong, Australia) to 10~14days depends on the countries.
However, delivery time can be longer if a duty/customs problem occurs.
Delivery time can be delayed whether there’s anyone who can receive the product or not and whether we can contact with the customer in case or absence.
Returns by the reason of absence and no ways to contact with customer, we are covering the returning fee. Therefore, in case of re-sending, additional shipping fee will be on the customer.
If you want to get the product (except made-to-order items) on a particular day, please make an order at least 10 days in advance.
We are always doing our best for customer satisfaction.
1. Made-to-order items cannot be cancelled.
2. Orders cannot be cancelled once we ship.
3. In case of special circumstances such as death or missing person, we'll refund the amount less 25% re-stocking fee.